Terms & Conditions

Terms of Use

This page may contain other proprietary notices and copyright information, the terms of which must be observed and followed. INFORMATION ON THIS WEB SITE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Information on this web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. Mason Jar Singapore may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice.

Mason Jar Singapore does not want to receive confidential or proprietary information from you through our web site. Please note that any information or material sent to Mason Jar Singapore will be deemed NOT to be confidential. By sending Mason Jar Singapore or http://masonjar.sg/ any information or material, you grant Mason Jar Singapore an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that Mason Jar Singapore is free to use any ideas, concepts, know-how or techniques that you send us for any purpose.

Information Mason Jar Singapore publishes on the World Wide Web may contain references or cross references to other products, programs and services that are not announced or available in your country. Such references do not imply that Mason Jar Singapore intends to announce such products, programs or services in your country. Consult a Mason Jar Singapore representative for information regarding the products, programs and services which may be available to you.

Mason Jar Singapore makes no representations whatsoever about any other web site which you may access through this one. When you access a non-Mason Jar Singapore web site, please understand that it is independent from Mason Jar Singapore, and that Mason Jar Singapore has no control over the content on that web site. In addition, a link to a non-Mason Jar Singapore web site does not mean that Mason Jar Singapore endorses or accepts any responsibility for the content, or the use, of such web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature. IN NO EVENT WILL MASON JAR SINGAPORE BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE, OR ON ANY OTHER HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Copyright Notice

Copyright (c) 2016 Mason Jar Singapore.

Subject to the express provisions of these terms and conditions:

(a)      we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b)      all the copyright and other intellectual property rights in our website and the material on our website are reserved.

Shipping Policy

Delivery Timeline

1. Customer places the order
2. Mason Jar Singapore processes the order and prepares it for shipment
3. Upon dispatch, an email notificaiton will be sent to the customer
4. Delivery personnel will transport the order to the delivery address
5. If the customer is not around to receive the delivery, the delivery personnel will give a call to the customer*
6. If customer is not at home, we can leave the item at the doorstep (Do note that our company will not be liable for any loss/damage of the item in this case)*

*For Courier Services only

Rescheduling of Delivery

The customer is allowed to re-schedule the delivery by if a request via email is received at least 24 hours before the start of the selected delivery timeslot, subject strongly to availability.

Free Shipping

Mason Jar Singapore aims to fulfill Free Shipping within 3-5 days from the day your order has been processed, excluding the day the order is processed. Free Shipping only arrives Monday – Friday.

Mason Jar Singapore is not liable for lost parcels via Free Shipping, although the chances of Singpost losing parcels are very low. Registered Shipping is available for to ensure this does not occur.

Registered Shipping

Mason Jar Singapore aims to fulfill Registered Shipping within 3-5 days from the day your order has been processed, excluding the day the order is processed. Registered Shipping only arrives Monday – Friday.

Next-Day Courier Shipping

Mason Jar Singapore aims to fulfill Next-Day Courier Shipping within 1 day from the day your order has been processed, excluding the day the order is processed. The delivery timeframe excludes Sundays and Public Holidays. While Mason Jar Singapore will try our best to abide by the customer’s selected timeslot, the delivery time is subjected to availability and we reserve the right to schedule your delivery at a different time.

Same-Day Courier Shipping

For customers with an urgent schedule, you may choose to have your order delivered on a specific time the same day the order is processed via Same-Day Courier Shipping. However, this delivery option is subject to availability. Same-Day Courier Shipping is only available to orders processed before 3pm. While Mason Jar Singapore will try our best to abide by the customer’s selected timeslot, the delivery time is subjected to availability and we reserve the right to schedule your delivery at a different time.

Disclaimer

Mason Jar Singapore will not be responsible for any failed deliveries should the customer provide the wrong delivery information such as the wrong address, wrong contact information, or wrong delivery date and timing.

Mason Jar Singapore will do our best to help our customers receive their order. However, we are not obliged to deliver the order in any other ways not previously agreed on before the delivery.

We are also not obliged to perform any form of delivery beyond delivery to your doorstep. Should you not be at the location to receive the delivery, we are not obliged to wait for you to return home. We can however pass it to any other persons living in your home.

In cases where our logistics run into unforeseen circumstances, your delivery might be delayed for any number of reasons. In this case, we will inform you of any re-scheduling as early as we can.

Backorders

Backorders are not subject to the delivery timeframes stated above as the products are not in stock. Out of stock products take a maximum of 14 days to arrive, and we will ship them out immediately.

Restricted Areas

Mason Jar Singapore will not ship to Tuas, Army Camps or Sentosa. If the customer wishes to do so, Mason Jar Singapore has the right to charge a surcharge.

Loyalty Rewards

Mason Jar Singapore reserves the right to change, modify and/or eliminate our Loyalty Rewards and/or all or any portion of these Terms of Use or any policy, FAQ, or guideline pertaining to Loyalty Rewards at any time and in its sole discretion. Any changes or modifications will be effective immediately, and you waive any right you may have to receive specific notice of such changes or modifications. Your participation in Mason Jar Singapore’s Loyalty Rewards confirms your acceptance of these Terms of Use and any such changes or modifications; therefore, you should review these Terms of Use and applicable policies and FAQs frequently to understand the terms and conditions that apply to Loyalty Rewards. If you do not agree to the Terms of Use, you must stop participating in Loyalty Rewards.

Conversion Rates

The conversion rates used for earning and spending points are as follows:

Earning Points:
$1 spent = 1 point
Any amount spent that does not make up a whole dollar will be rounded down e.g $4.90 = 4 points.
The above conversion rate will be applied to the final price paid for the product(s) by the customer after discounts, and excludes shipping fees, miscellaneous fees, and usage of points earned prior to purchase.

Spending Points:
10 points = $1 discount
Customers are allowed to use less points than the equivalent value of the price of their order.
Points may only be used to offset the cost of the product and not shipping fees or any other miscellaneous fees.

Expiry

All points are set to expire 6 months from their date of award. Mason Jar Singapore is not obliged to give you notice about expiring or expired points, and we are not liable for any expired points.

Refunds

If a purchase paid for in full or in part with Loyalty Rewards Points is eligible for a refund, the portion of the purchase paid in points will be refunded as points into the original account and set to expire at the original date. If the original date has already passed, the refunded points will be valid for 7 days from the date of refund.

Restrictions On Use Of Loyalty Rewards Points

The discounts from Mason Jar Singapore Loyalty Rewards Programme are valid for personal use only, and cannot be used for any other purposes such as, but not limited to, commercial purchase, trading for real currency etc. The Loyalty Points are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. You may have only one (1) Mason Jar Singapore account that is personal to you.

Points earned from an order cannot be used to offset the price of the order itself, and is only valid for use from the subsequent order onwards, to a maximum limit of 6 months from the date of award.

Loyalty Rewards Points cannot be exchanged for cash.

Disclaimers

Mason Jar Singapore reserves the right to add and remove points from your account, nullify points, revise conversion rates, at its sole discretion and without prior notice.

Without notice to you, Mason Jar Singapore reserves the right to suspend any Mason Jar Singapore account and/or terminate your account and/or your participation in Loyalty Rewards if Mason Jar Singapore determines in its sole discretion that you have violated these Terms of Use, you have more than one (1) account, or that the use of your account is unauthorized, deceptive, fraudulent or otherwise unlawful. Mason Jar Singapore may, in its sole discretion, suspend, cancel or combine accounts that appear to be duplicative. In the event that your participation in Loyalty Rewards is terminated, then all accumulated points in your account are void.

Without notice to you, Mason Jar Singapore also reserves the right to “unregister” and make ineligible for the Loyalty Rewards program any Mason Jar Singapore account that has been inactive for two (2) consecutive years. Inactive is defined as no points earned. In the event that your Mason Jar Singapore account is unregistered or rendered inactive, then all accumulated points in your account are void.

Mason Jar Singapore reserves the right to terminate, discontinue or cancel the Loyalty Rewards program at any time and in its sole discretion without notice to you.